Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at http://m.mycitybank.com
Yes, a text message and/or data plan is typically needed, as data usage can become expensive without them. Please check your wireless carrier for more information.
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.
Once enrolled text to 49794 to access features of text mobile banking.
Call City Bank & Trust at 318-352-4416. Representatives are available to assist Monday – Friday 8:00 a.m. – 5:00 p.m.
Click on this link, Text Banking Commands, there will be a list of commands and examples on how to use them.
Yes, you can use multiple mobile devices to sign on to mobile banking. You can add a device by using the mobile banking website via online banking.
Here are some tips and general good practices for banking on your mobile device:
• Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems
• To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
• Do not install pirated software or software from unknown sources
• Limit unauthorized access to your cell phone. To not leave your mobile phone unattended during an open mobile banking session
• Never save your User ID and Password in the mobile phone, in memos, or anywhere on your device
• Always remember to log off properly using the “Sign Off” button when you have completed your mobile banking activities
• Be aware of the potential for fraudulent mobile banking apps
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone. You can also call City Bank & Trust at 318-352-4416 on Monday – Friday from 8:00 a.m. – 5:00 p.m. to disable your phone.